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Questions about placing an order, delivery timelines and availability.
Learn more about our meats, sourcing, freshness and storage.
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All De Carne orders are prepared in cold rooms at 2°C–4°C, vacuum-sealed in food-grade packaging, and placed into multi-layered insulated thermal boxes packed with sub-zero non-toxic gel chills. Our temperature-controlled vehicles ensure an unbroken cold chain right to your doorstep.
Our meats are always freshly prepared in small batches and chilled—never frozen. Freezing ruptures cell walls and drains natural meat juices; chilling preserves texture, moisture, and true heritage flavour.
Yes! Because we butcher by hand in small batches, our master butchers can accommodate custom requests. Select 'Custom Butcher Cut' in the inquiry form above or contact us via WhatsApp with your order details.
We stand 100% behind every cut that bears the De Carne mark. If any order arrives damaged, thawed, or does not meet your expectations, let us know within 24 hours for an immediate complimentary replacement or full refund.
